Account Executive - Hybrid

About UUCargo
UUCargo is an all-in-one shipping platform designed to streamline the process of
quoting, booking, and shipping. By partnering with leading Canadian and
international carriers, we offer a wide range of services tailored to meet the needs
of small and medium-sized businesses. Our services include domestic and cross-
border LTL freight, reliable courier options, and customized eCommerce
solutions—all in one platform.

Overview
As an Account Executive at UUCargo, you will be at the frontline of customer
engagement, responsible for acquiring new clients and supporting existing ones.
You’ll present UUCargo’s shipping solutions to prospects, help users resolve issues
through our platform, and act as a key liaison between customers, carriers, and
internal teams. Your work will directly drive our growth and ensure a seamless
experience for our clients.

Duties
• Present and sell UUCargo’s shipping services to new and existing clients
through outbound calls, emails, and in-person meetings.
• Respond to customer inquiries with prompt, professional solutions and
handle complaints with care.
• Develop and maintain strong relationships with existing clients while
identifying opportunities for account growth.
• Prospect, research, and generate new business opportunities via cold calls
and referrals.
• Achieve and exceed assigned sales targets and growth KPIs within the set
deadlines.
• Set follow-up appointments to keep clients engaged and informed of service
updates or promotions.
• Prepare and present customized sales proposals and marketing materials to
prospects.
• Collaborate closely with carrier partners and maintain strong vendor
relationships to ensure customer satisfaction.
• Act as a communication bridge between clients, carriers, and the internal
operations team to resolve logistics-related issues.
• Stay informed about industry trends and competitor activities to
strategically position our offerings in the market.

Qualifications
• Minimum of 1 year of experience in sales, customer service, or account
management—logistics or SaaS industry experience is highly preferred.
• Familiarity with CRM systems and a strong grasp of sales pipelines.
• Excellent negotiation, presentation, and relationship-building skills.
• High attention to detail with a solution-oriented, proactive mindset.
• Strong organizational and time management abilities to meet deadlines and
handle multiple tasks.

Requirements
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Excellent communication skills in both English and Mandarin (spoken and
written).
• Must be able to commute to UUCargo’s Richmond office daily.
• Self-motivated, goal-driven, and able to work independently with minimal
supervision.
• Comfortable working in a fast-paced, cross-functional environment.