Customer Service Supervisor

【Company Name】: M2 Distribution Ltd

【Job Title】: Customer Service Supervisor

【Start Date】: As soon as possible

【Hourly Wage】: CAD $35 per hour, 30 hours per week (Wage can be negotiated based on work experience and/or skillsets)

【Language】:  English

【Company Information】M2 Distribution Ltd. was founded by a group of multinational automotive enthusiasts in 2013. Based in British Columbia, Canada, we are a leading wholesale distribution source for in-house designed aftermarket automotive accessories and outdoor lifestyle gear in the US and Canada.

As a customer service supervisor, the ideal candidate is required to complete the following tasks

【Job Description】

• Supervised, coordinated, and reviewed customer service calls handled by clerks and agents to ensure quality service delivery.
• Make work schedules plan and procedures for the customer service representative to ensure efficient operation
• Prepare weekly product review reports to the management team
• Give training to new hires and inform company policies
• Report customer feedbacks to IT department for online system if any bugs reported and ensure system working properly for better customer service
• Utilized Netsuite and data input systems to process orders and maintain accurate records of customer information.
• Monitored service performance, handled feedback, and contacted vendors to resolve issues.
• Collaborated with different teams (e.g. logistic, marketing, IT, accounting department) for product quality improvement and listing updates, occasionally performing frontline duties to maintain operational efficiency.
• Perform same duties as worker supervised and perform other related duties as assigned.

【Education Required】: Bachelor Degree

【Work Experience】: >=1 years

【Job Vacancy】:1

【Term of Employment】: Permanent, Full Time

【Contact Information】

Telephone: 1-866-340-3038

Work Location: Unit 250 - 2755 Lougheed Hwy, Port Coquitlam, British Columbia Canada, V3B 5Y9

Please forward all resumes to: m2-distribution@outlook.com