Store Associate

The Store Associate will report directly to the Store Manager and Team Lead. The role will support all duties in the market area, including general duties of store operation, as well as provide support in the café area as required. 

Responsibilities:

• Provides exceptional customer service, greeting, responding to questions, and making recommendations to all guests
• Maintain stock on all shelves, ensuring a tidy and full display of products
• Processes transactions using point-of-sale (POS) system
• Handles cash transactions, including cash handling and other cashier duties
• Follows procedures to process expired products and manage shrinkage
• Performs receiving duties and unpacks products to place on shelves
• Implements and follows store policies and procedures, including maintaining cleanliness in storage, coolers, freezers and all other work areas.
• Communicates customer feedback to managers and makes recommendations for improvement
• Performs store opening and closing duties
• Assists café area as needed
• Supports in administrative duties as needed
• Performs all other related duties as assigned by supervisor

Qualifications:

• At least 1 year experience working in a related customer service role 
• Ability to lift up to 25 pounds and stand for an extended period of time
• Ability to speak mandarin or cantonese is an asset